Have you ever talked with someone and known that they were not there with you? Effectively connecting with others includes the use of active listening skills. It isn’t difficult to tell when speaking with someone that “no one is home.” For communication to work both speaker and listener should be actively engaged. Listening involves much more than hearing the words of the speaker.
Miscommunication typically occurs when what we think we hear and what the speaker is actually saying are different. [Read more…]